Help
Nearby keeps a map of the places you want to try, shows what is around you, and lets you send a place to a friend. Here is how to do the things people ask about most, and how to reach us.
Contact
Write to nearmeapplive@gmail.com. We read every message and aim to answer within two days; reports about a person or about something you were sent are read within 24 hours.
Adding a place
Tap the red + on the map. Search for the place by name, type an address, or drop a pin by moving the map under the crosshair. Give it a category and any tags you like, then save.
Friends, and sending a place
Open the account button at the top right, then Friends, and search for a friend by their handle. Once they accept, open any place and tap Send to a friend. What friends send you waits under From friends until you add it to your map or decline it.
Reporting or blocking someone
In the iPhone app, tap the three squares beside a person in Friends, or beside a place in From friends. Report tells us; Block ends the friendship and stops any request or place passing between you. People you have blocked are listed at the foot of Friends, where you can unblock them.
Forgotten password
On the sign-in screen tap Forgot password? and enter your email address. A link arrives by email; it opens a page where you choose a new password, and you then sign in with it. If you signed up with Apple or Google, there is no password: use the same button again.
Deleting your account
In the iPhone app: the account button at the top right, then Delete account, and confirm. Everything of yours is removed at once and cannot be brought back. If you cannot get into the app, write to us from the address you signed up with and we will do it for you. The privacy page has the details.
Location
Nearby asks for your location only while you are using it, to show where you are and how far each place is. If the map does not show you, check Settings › Privacy & Security › Location Services › Nearby on your iPhone.
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